Improvement doesn’t happen by luck — it happens when people know what to look for, and how to lead change that sticks.

This course is for laboratory professionals across all levels who want to identify what’s holding their lab back — and become part of the team that moves it forward.

It’s especially valuable for frontline staff, supervisors, and lab leaders working to build a culture of collaboration, insight, and continuous improvement.

By the end of this course, you will be able to:

1. Recognise when and where transformation is needed — and lead it with confidence
2. Analyse lab data and performance to identify system gaps and inefficiencies
3. Map workflows, collect insights, and prioritise what to fix and why
4. Develop and test practical improvement scenarios grounded in real lab dynamics
5. Build business cases, communicate change, and lead implementation
6. Contribute to a culture of continuous improvement, collaboration, and performance

Module 1: Laying the Groundwork

1. Recognising the need for change
2. Understanding transformation and lab culture

Module 2: Mapping the Laboratory Ecosystem

1. The lab’s value chain and performance context
2. Viewing the lab as an interconnected system

Module 3: Diagnosing the System

1. Gathering lab data: HR, equipment, turnaround times, LIS data
2. Identifying pain points and inefficiencies

Module 4: Practical Problem-Solving Tools

1. Check Sheets, Pareto Analysis, 5-Why
2. Cause and Effect diagrams, Waste mapping

Module 5: Scenario Development and Evaluation

1. Brainstorming and testing solutions
2. Building improvement scenarios with measurable outcomes

Module 6: From Case to Change

1. Developing a business case
2. Planning, implementing, and managing lab change

Module 7: Your Workplace Project

1. Apply your learning to a real challenge
2. Present improvement recommendations and track performance

This course is available in flexible formats — online, in-person, or blended — so you can learn in a way that works best for your team and context.

You’ll work through structured learning modules using a mix of video lessons, tools, and real-world analysis.

Whether you’re improving a process or building a full implementation plan, you’ll apply what you learn directly to your lab environment.

Your experience will include:

1. Recorded presentations with slides and assessments
2. Slide Deck Booklet and Course Summary Notes
3. LIS Data & Calculations templates
4. Workbook and Workplace Project Planner
5. Bonus Case Study Module for practical benchmarking

This course is CPD Accredited. You’ll receive a Certificate of Completion and proof of contact hours for continuing professional development.