Course Summary
Type: Accredited Course. Category: Functional (Business). Level: Intermediate.
Delivery: Online, blended, or in-person. Duration: 5 days to 8 weeks, flexible, self-paced or facilitated. The course is also available in modular units.
Accreditation: 10 contact hours through the American Society for Clinical Pathology (ASCP).
Who This Course Is For
The course is for laboratory professionals across all levels who want to identify what is holding their lab back and become part of the team that moves it forward. It is especially valuable for frontline staff, supervisors, and laboratory leaders building a culture of collaboration, insight, and continuous improvement.
What You’ll Learn
By the end of the course, participants will be able to:
- Recognize when and where transformation is needed — and lead it with confidence.
- Analyze laboratory data and performance to identify system gaps and inefficiencies.
- Map workflows, collect insights, and prioritize what to fix and why.
- Develop and test practical improvement scenarios grounded in real laboratory dynamics.
- Build business cases, communicate change, and lead implementation.
- Contribute to a culture of continuous improvement, collaboration, and performance.
Course Modules
- Laying the Groundwork: recognizing the need for change and understanding transformation and laboratory culture.
- Mapping the Laboratory Ecosystem: the laboratory value chain, performance context, and interconnected systems.
- Diagnosing the System: gathering HR, equipment, turnaround-time, and LIS data; identifying pain points and inefficiencies.
- Practical Problem-Solving Tools: check sheets, Pareto analysis, 5-Why, cause-and-effect diagrams, and waste mapping.
- Scenario Development and Evaluation: brainstorming and testing solutions with measurable outcomes.
- From Case to Change: developing a business case and planning, implementing, and managing change.
- Your Workplace Project: apply learning to a real challenge, present recommendations, and track performance.
How You’ll Learn
Flexible online, in-person, or blended learning uses structured modules, video lessons, tools, and real-world analysis. Participants apply learning directly in their laboratory environment. Materials include recorded presentations with slides and assessments, a slide deck booklet and course summary notes, LIS data and calculations templates, a workbook and workplace project planner, and a bonus case-study module for practical benchmarking.
Certification
The course is CPD accredited. Participants receive a Certificate of Completion and proof of contact hours for continuing professional development.